April 16: The Conflict Context

Dukes et al: Putting Ground Rules to Work

This chapter discusses the need to keep groups on the path to higher ground in conflict resolution processes. Dukes et al give different methods for keeping groups focused and for dealing with problems that may be experienced during the process. They advise to "prepare for success as you plan for trouble". In this way, interveners work toward the most desirable end, while acknowledging that the worst could happen. They talk about the importance of developing a plan with the group that describes how the group will deal with any infringements on ground rules. This chapter also emphasizes the importance of recognizing positive aspects of group work. "Recognizing the good" can help reinforce the positive actions members take and keep the resolution on the right path.
This chapter was a helpful guide for how to make ground rules work for the groups involved in a conflict resolution process. I liked the practical guidance that was provided in the "from the toolbox" sections. I thought the tips that the authors gave for feedback techniques for different groups were interesting. They suggested using a "plus/delta" feedback technique in which groups rate what was positive (plus) and what should be changed (delta). I like that this technique doesn't use the word "negative" because it puts focus on how to change what might be negative in groups. This way groups are probably less likely to dwell on any negative aspects of the situation and turn toward how they want to see the group working together in the future.